Terms of Service


By using AppHost.im ("AppHost", "our", "us" or "we") products and services, you ("you", "your", "Client" or "Customer") agree to comply with our policies. We reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. We also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.

Acceptable Use Policy

By ordering our services, you agree to adhere to our Acceptable Use Policy. Failure to do so will result in suspension and possibly termination.

Service payments, refunds and cancellation

All payment invoices are generated 7 (seven) days before payment is due. Failure to pay by the due date will result in suspended and, ultimately, terminated service. Late payments are subject to a 15% late fee. We reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination.

We offers a 1 hour refund period for your first payment on your first VM with us. Dedicated Servers and other services are not eligible for refunds. Refunds must be requested via support ticket in the billing portal after a cancellation request has been submitted.

Dedicated Servers is offered with a minimum subscription till the end of the current month and 1 (one) month following (pro rata billing). Any cancellation of Dedicated Servers received by AppHost.im up to the 15th day of the month (based on the date of the acknowledgement of ticket) will take effect at the end of the month in ticket, while a cancellation received after the 15th day of the month will take effect at the end of the following month.

If the client creates a subscription to pay for his or her service(s) with AppHost.im, the client is responsible for canceling that subscription when he or she no longer wants service with AppHost.im. We will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with us in the event that the client fails to cancel the related subscription.

Billing disputes and payment chargebacks

Raising a billing dispute with our payment processors or charging back a payment made to AppHost.im will place the client’s account in bad standing. We reserve the right to immediately terminate all services without refund in such instances.

Other disputes

Any threat of legal action against AppHost.im by a client will result in immediate account and service termination without any refunds.

Accounts

All orders placed through our billing portal are passed through an automatic fraud check system. Also we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner may result in suspension and/or termination without refund.

Ordering from a VPN or proxy will likely cause your order to be flagged as potential fraud, requiring additional verification in order to use our services. Please order without a VPN if at all possible.

We require your real first and last name, as well as accurate information in all other fields, upon placing an order. If you provide false information when placing an order, your service may be suspended and/or terminated without notice upon manual review.

Each client may have only one account with AppHost.im. Permission to create additional accounts must be requested via ticket prior to ordering. All related accounts may be suspended and/or terminated if permission has not been requested before creating more than one.

Delivery of the servers

Once the account creation request is approved, we undertakes to make available purchase order within the following time limits:

  • Dedicated Servers delivery within at most 6 hours on a business day, but no more than 10 (ten) business days;
  • Application VM's delivery within at most 1 hour on a business days, but no more than 12 hours;

Backups

AppHost.im does not take backups of client servers data. We recommends that clients backup their servers data to their personal computers or remote storage servers. Clients are responsible for their own data. AppHost.im shall by no means be responsible for data loss.

Last updated: 23.04.2015